The Grand Hyatt Hong Kong has a well-deserved position among the great hotels of the world. So when a trip to Asia included a stop in Hong Kong, it offered a chance to experience it for myself. Based on our three-night stay, it is easy to see why the hotel has earned their lofty reputation as one of the flagships of the Grand Hyatt brand. Everything from the room, to the Grand club, to the service was superior in every way. I’ve stayed in many Grand Hyatts, and always found them outstanding. But this stay was singularly excellent. Let’s talk about why this is such a superior hotel.
Location & Public Areas
The location is on Hong Kong island, next to the Hong Kong Convention & Exhibition Centre, with sweeping views of Victoria harbor and Kowloon. It is walking distance to the Star Ferry terminal, and a short taxi ride to almost anywhere on the harbor side of the island. The Wan Chai MTR (subway) station is about a ten-minute walk.
The lobby is immense, but dated. Fortunately, we didn’t spend much time there, as we were whisked to the 30th floor to check in with the Grand Club reception desk. The service from the Grand Club concierge was excellent, from check in until our departure.
The heated swimming pool area is simply stunning. First, you enter under an archway of trees leading to the pool deck. Palms and greenery are everywhere, and a waterfall cascades into the far end. The pool area on the 11th floor also is the home to the spa and 24-hour fitness center. The full range of workout equipment is available, with peaceful views overlooking the pool area. If you forget your workout gear, everything you need is available, from head to toe.
The offerings in the Grand Club meant we had limited exposure to the dining options. But the one we tried was simply stupendous. We opted for dinner in One Harbour Road, the hotel’s award winning Cantonese restaurant. With views over the harbor, we were in an excellent location to watch the nightly sound and light show, A Symphony of Lights. Not experienced in Cantonese cuisine, we put our faith in our waiter, and it wasn’t misplaced. Every morsel was perfect.
Grand Club Level Rooms
Our city view king room on the 31st floor was excellent. Recently renovated, it was serene and stylish. The entry way has quite adequate storage to the side as you enter, with sliding doors opening to reveal a wide hanging space. A short bench offers suitcase storage, with spacious drawers underneath.
To the other side, a sliding door separates the bathroom from the hall. As you enter, a water closet containing the toilet is next to the marble lined shower, complete with an overhead shower head as well as a hand held wand. The opposite side of the bath features a large soaking tub with an opening into the bedroom permitting sunlight into the bath. For privacy, a screen lowers from the ceiling. A small, but sufficient counter contains the single vanity with large mirrors behind. Drawers underneath contain the powerful hairdryer and thoughtful items such as a nail file, comb and toothbrush and toothpaste.
The bedroom features a refrigerator and coffee station as you enter. Not your ordinary room coffee machine, the Grand Hyatt supplies a Nespresso for one of the best cups of coffee anywhere. A low counter runs nearly the full length of the rest of the room, with more drawers underneath, and a wall mounted TV above.
The bed, a king in our case, was covered in ultra-soft linens enabling a perfect sleep. Black out shades kept our east facing room dark. We had no day time schedule, and didn’t need a wakeup call from Mr. Sun.
Grand Club Lounge
I was not going to stay at the Grand Hyatt Hong Kong without staying on the Grand Club level. Fortunately, a few Gold Passport points made that easily accomplished. I’ve become spoiled by the perks usually associated with executive level rooms. Here, those perks are extensive, and include:
30th and 31st floor rooms with amazing views
Expansive breakfast buffet daily from 7am to 10:30am (11 am on weekends and holidays)
Evening Cocktails and heavy canapes from 5:30pm to 7:30pm
Large lounge area with refreshments the rest of the day including fresh fruit, canapés, champagne, red and white wine, tea, coffee and soft drink service until midnight.
Welcome pressing for one suit per stay
One-hour use of Grand Club meeting room per day
Bluetooth sound box and Apple TV (on request)
Dedicated concierge service until midnight
Like many luxury hotels in Asia, the breakfast buffet approaches over the top. There are all of the hot western standards – scrambled eggs, breakfast meats, grilled tomatoes and beans. Every kind of fresh cut fruit imaginable is on offer, as are cereals, yogurts, cheeses and cured meats. More than enough breads and pastries. And if that isn’t enough, you can order Asian specialties like congee as well as eggs to order.
The evening offer is a little less impressive, but of no matter. Breakfast here is a replacement for eating out. At night, you are in one of the world’s best cities for eating. To fill yourself on lounge canapes is a crime against humanity. Come in, have a drink, and head out for a memorable meal.
Ultimately, as impressive as all of this physical property is, what sets hotels at the top of the luxury ladder apart are two things: service, and what I call human factors engineering. What is that, the gentle reader asks? Let me give you a few examples. Already mentioned the Nespresso machine. How about the free cell phone that is in every room? As much as I don’t want to admit it, we’ve become accustomed to info at the end of our arm. It is thoughtful of the hotel to provide it for you. Another example – in the in-room safe, found in every hotel in the world, were two things I’d never seen before. First was a jewelry caddy. No more valuables bouncing loose on the floor of the safe. The second was a small light on the inside of the safe door, that illuminated the inside when opened. No groping in the dark, as there was no dark.
But while those are impressive, it was the human touch that really set the Grand Hyatt Hong Kong apart. There were several examples, but the one as we left was the most impressive. We had booked a private airport transfer. As we came downstairs with our bags, the bellman asked how we were getting to the airport. We told him, then he asked “Would you like me to call your driver and see when he will arrive?” That sort of unprompted anticipation of the guest’s needs played out several times during our stay. More than anything else, this superior level of service made this one of the most memorable hotel stays in my life. If you’re a luxury traveler like me, it’s very likely that there is no other hotel in Hong Kong that you’ll enjoy more than the Grand Hyatt.
Have you ever stayed at a Grand Hyatt? What was your favorite thing about your stay?